Upon receipt and inspection of your returned item, we will notify you of the status of your refund request. If your return is approved, we will automatically initiate a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

If 15 business days have passed since the approval of your return and you have not received your refund, please contact us at rosevibrater.co.uk@gmail.com, and we will investigate the issue promptly.

Please note that we reserve the right to refuse refunds or exchanges on any items that have been used, damaged, or are not in their original condition or packaging. Additionally, any items that are returned after the 30-day return period or 14-day cooling off period (for EU customers) will not be eligible for a refund or exchange.

Thank you for choosing our online store for your intimate pleasure needs. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us.